Technical service
Committed to the principles of service excellence and responsiveness.
toBizIT’s technical team is committed to providing customers with the most direct and efficient technical support services to ensure that every user can enjoy our professionalism and enthusiasm.
Sales quotation service
Pre-sales services
After-sales service
Why choose us
Whether it is device connectivity, data management or application development, we will help you achieve breakthroughs and innovations in the field of iot with excellent technical strength and intimate service.
Strong technical team
Technical members have professional technical certifications such as CCIE R&S, CCIE security, CCIE Collaboration, CheckPoint CCSE, Fortinet, Zabbix, RHCE, MCSE, PMP, etc. In the process of technical service, technical personnel through their own excellent professional knowledge, combined with rich work experience, to provide customers with accurate technical support services.
Flexible communication mode
Not only can you use telephone, mail, fax, online support, but also can use remote login, remote management to provide more direct support to customers. The customer can choose the appropriate support based on the urgency of the problem, the complexity of the problem, and the communication preference.
Reasonable service mechanism
In the process of handling faults, technical engineers will classify customer faults according to the degree of urgency. Each type of fault has a specified time to propose a solution. Through effective communication with customers, service quality is guaranteed and service experience is improved.
Service concept
Through professional technology, intimate service and transparent price, we create efficient, stable and easy-to-use operation and maintenance solutions for customers that meet their business needs, help customers’ business development, and grow together with customers.
Personal service
We provide dedicated services to ensure that there is a dedicated team or individual to connect with you to understand and meet your specific needs. To ensure efficient communication and timely problem solving, but also to better grasp and maintain the individual needs of customers.
Price transparency
When quoting a project, we will list the price of each service or product in detail to ensure that the customer can clearly understand the value of the fee paid. And in strict accordance with the contract signed with the customer service obligations.
Custom development
In order to meet the specific needs of different industries and enterprises of different sizes, our technical team will provide a full set of customized solutions from requirement analysis to system design, from functional implementation to system integration according to the customer's business scenario.
Customer benefit maximization
The interests of our clients are always at the heart of our services. Throughout the cooperation process, we will continue to optimize our workflow and service quality, provide high-quality products and services to help customers improve business efficiency and reduce operating costs, so as to maximize benefits.
RealTek Protects Your Business
Pay attention to and continue the integration of enterprise information services, escort the in-depth development of enterprise digital transformation