CALL CENTER

Provide customers with “omni-channel call center, telephone customer service robot, cloud communication” and other development integration solutions

Customize your call center system as needed

Incoming call screen
When a call comes in, the customer information, work order record, return visit record, and contact history are automatically displayed, enabling agents to quickly learn about the customer.
Voice navigation
Multiple IVR voice navigation systems can be created to meet the requirements of multiple service lines and improve customer experience.
Intelligent routing
Based on customer requirements, intelligent routes can combine the preceding routing rules to answer IVRs, agents, or queues, improving call processing efficiency.

Telephone desk
Phone agents can process customer information and view service tracks through the screen of the service system while answering a call, improving customer service efficiency.
Electronic sales seats
E-marketing agents can make a one-click outbound call to a customer in the CRM system, and view the business information with the customer during the call to improve sales performance.
Service records and reports
The cloud call center has complete management functions such as real-time data monitoring, service records, and data report query. Enterprise customers can easily query service operations and provide data support for decision-making.

IVR outbound call
Various IVR outbound call modes, such as playing AD message transfer to agent, playing AD message transfer to agent on demand, playing AD message, and hanging up after notification, meet different service requirements.
Preview outbound call
After an attendant previews user information, the attendant makes a selective call to complete the automatic outbound call and improve the outbound call effect.
Predictive outbound call
Predicts the number of available agents, phones, and people, and automatically makes outbound calls to the tasks to be executed, improving outbound call efficiency.

Autodial
One key batch import of customer data, set automatic dial parameters, to achieve efficient automatic outbound calls.
Automatic recording
Call recording and identification text are automatically accessed, and customer business concerns are automatically marked for follow-up.
Automatic analysis
Accurately identify customer gender, age, interest points, emotions, and automatically generate analysis reports after the call, providing enterprises with targeted customer insights.